Are you a manufacturer or a trader?

We are a direct-source manufacturer with our own production facilities and R&D team. We offer equipment customization and factory testing, and can provide on-site factory inspections or virtual video tours of our facilities.

Can the equipment be customized?

Customization is supported. We can tailor the solution based on operating conditions, processing capacity, site dimensions, power supply standards, and the requirements of the destination country, including the machine model, power rating, discharge specifications, and voltage (380 V/415 V, etc.).

How long is the equipment warranty? What does the warranty cover?

Full-machine warranty: 12 months (excluding wear parts). During the warranty period, we provide free replacement support for non-human-caused main-unit components; wear parts (lining plates, screens, seals, cutting tools, etc.) are not covered by the free warranty, and we supply them at the factory price over the long term.

Do you provide on-site installation and commissioning services?

Optional services. We can arrange for engineers to travel overseas to carry out on-site installation, commissioning, and operator training; alternatively, we can provide a complete set of English installation drawings, an operating manual, and remote video guidance, while you arrange for local workers to perform the installation independently.

Can it be exported? What documentation can be prepared?

We support exports and have extensive export experience; we can provide commercial invoices, packing lists, bills of lading, and other documents.

What payment methods are available?

Standard terms: T/T bank transfer (30% deposit, the remaining 70% payable in full before shipment); other payment methods may be negotiated upon discussion with the sales representative.

How should the equipment be packaged? What is the recommended mode of transport?

Standard export packaging: wooden crate / bare packaging + reinforced with stretch film; small components are packaged in wooden crates. Sea freight is the primary method; land or air freight can also be arranged as required.

How can I confirm that the equipment is suitable for my materials?

You can provide photos of the material, material dimensions, moisture content, and hourly or daily processing capacity requirements; our technical team will then match you with the most suitable machine model and also supports material shipment for trial operation.

How should wear parts be procured subsequently?

You can contact our sales team directly; simply provide your equipment serial number to place your order. We will retain your equipment drawings to ensure a long-term supply of spare parts and consistent delivery lead times.

Is the equipment energy-intensive?

Energy consumption parameters should be based on the specifications of the corresponding model. When selecting a solution, we will prioritize recommending energy-efficient options; please provide us with your local electricity rate, and we will calculate the operating costs for you.

Key components fully fabricated in-house, nationwide service support. Send us your inquiry for a tailored solution.